Terms & Conditions

1. Business Identification

Maison Graze is operated by:
Business Owner: Fadi Toni Saade
NIF: 317 680 323
Business Address: Rua das Trinas 94, RC, 1200-860 Lisboa, Portugal
Email: hello@maisongraze.pt
Phone: +351 915 844 065
Business Activity: Produção e entrega de caixas de charcutaria e queijo (“grazing boxes”).
IVA: Isento ao abrigo do Art.º 53.º do CIVA.

By placing an order on this website, the customer agrees to these Terms & Conditions.

2. Products

All products are handcrafted using fresh ingredients.
Substitutions may occur depending on seasonal or supplier availability, always ensuring equal or higher quality ingredients.
Photos on the website and social media are illustrative; actual products may vary slightly.

3. Orders

Orders must be placed before 16:00 (4 PM) for next-day delivery or later.
Orders placed after 16:00 will automatically be scheduled from the following day onward.
Large or corporate orders may require 48 hours notice.

4. Pricing & Payment

All prices are in Euros (€).
Maison Graze is exempt from VAT:
IVA – Isento ao abrigo do Art.º 53.º do CIVA.

Payment is required at checkout.
Orders are confirmed only after successful payment.

5. Delivery Terms

We deliver throughout Central Lisbon, including Estrela, Lapa, Santos, Príncipe Real, Chiado, Baixa, Cais do Sodré and nearby areas.
Delivery is free within our delivery radius.

A delivery window will be communicated after order confirmation.
Customers must ensure someone is available to receive the order.
Due to the perishable nature of the products, redelivery is not possible.

Maison Graze is not liable for delivery delays caused by:

  • traffic

  • weather

  • courier issues

  • incorrect addresses provided

  • inability to contact the customer at the delivery time

6. Cancellations

Cancellations are accepted up to 24 hours before the scheduled delivery time.
Any cancellation request made after this window cannot be accepted.

7. No Refund Policy

Maison Graze does not offer refunds due to the perishable nature of our products.
Once an order is placed and paid, it becomes final.

Cancellations are accepted only up to 24 hours before delivery.
No refunds are issued after this time.

If there is a concern about product quality, you must inform us immediately upon delivery with photos.